Master’s Degree in Integrated Management Systems – SIG (online)

Objectives

For students to gain an understanding of the historical development of quality and the experts who have contributed to its definition and advancement, as well as the distinct stages in quality management.

To acquire knowledge of quality management: concepts of quality and Total Quality Management, a process-based approach, and the costs of quality and non-quality.

Introduction to quality management models and standards: management models, the EFQM model, the ISO 9000 series, and quality tools.

Prerequisites

No prerequisites have been set.

Learning outcomes

Knowledge

• To be familiar with the ISO 9001 standard for managing quality management systems.

Skills and competences

• Students’ ability to present ideas, processes, procedures or improvement reports relating to processes and management in public, to convey emotions, or to advise individuals and organisations in the field of quality management and improvement, the environment, and health and safety at work.

Course description

This module addresses current national regulations governing compliance with legal requirements, as well as industry-specific and voluntary regulations – those to which the organisation subscribes in order to meet the demands of the market, customers or society – such as the ISO 9001 standard.

It describes, amongst other things, the infrastructure for industrial quality and safety, as set out in Law 21/1992 of 16 July on Industry and Royal Decree 2200/1995 of 28 December, which approves the Regulations on the Infrastructure for Quality and Industrial Safety, as well as the bodies that make up this infrastructure, such as standardisation bodies, accreditation bodies and conformity assessment bodies; their functions, their responsibilities and the means by which they are monitored by the Administration, as well as the relationships they have with one another and with businesses.

The ISO 9001 standard is thus taken as a reference, as it is the quality management system standard most widely adopted by organisations worldwide.

This management system is based on eight principles covering various disciplines related to business management, such as marketing, production organisation, human resources management, financial management and management control. It also provides a comprehensive description and analysis of the requirements set out in the ISO 9001 standard, enabling students to acquire the knowledge, skills and attitudes necessary to successfully implement this management system in various organisations, whilst fostering the development of the ability to interpret and apply the specifications, rules and guidelines set out by the ISO 9001 standard across the various types of organisations that may be encountered. Lifesaving and first aid.

The theoretical content of the module is divided into 3 units:

1. Unit 1 – The evolution of quality

2. Unit 2 – Quality Management in Organisations

3. Unit 3 – Models and standards for quality management

Training activities

1. Theoretical lectures.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. Francisco Javier Lloréns Montes and María del Mar Fuentes Fuentes

BUSINESS QUALITY MANAGEMENT: FUNDAMENTALS AND IMPLEMENTATION

Ediciones Pirámide. 2005.

ISBN: 9788436819786

2.- Lluís Cuatrecasas and JESUS GONZALEZ

COMPREHENSIVE QUALITY MANAGEMENT

Profit Editorial. 2017.

ISBN: 9788416904785

3. Pablo Alcalde San Miguel

Quality, 3rd edition: Fundamentals, tools and quality management (Administration and Management)

Ediciones Paraninfo, S.A.; 3rd edition. 2019.

ISBN: 8428342830

Objectives

This module introduces the basic concepts required to understand what a Management System is, such as: Prevention Policy, Prevention Plan, Standard, Audit, Certification, current Occupational Health and Safety (OHS) regulations, etc. Students will understand how various aspects of work affect workers’ health and safety, which can have both a positive and a negative impact on their wellbeing.

Learning Outcomes

• Analyse and interpret the legal requirements applicable to organisations (particularly in the areas of the environment and occupational health and safety), and establish procedures for implementing preventive measures, identifying environmental aspects and workplace hazards, and making updates and improvements within the framework of the environment and occupational health and safety.

• Master safety techniques, as well as the assessment and control of risks arising from safety conditions, the working environment, organisational factors and workload.

• Identify, analyse and define risks within a company in order to eliminate or minimise them judiciously and effectively through preventive measures appropriate to the types of risks detected in the workplace, relating to facilities, work equipment, fire and explosion risks, working environment conditions, workload and work organisation.

• Develop techniques for balancing work demands with workers’ capabilities to achieve the best possible match between the worker and their role.

• Promote a corporate culture focused on identifying and understanding customers’ needs, meeting their requirements and striving to exceed their expectations.

• Carry out risk assessments relating to organisation, workload, fatigue, discomfort or other relevant ergonomic or psychosocial factors.

• Identify psychosocial problems such as burnout, stress, workplace harassment, etc.; and develop action plans to prevent them, whilst monitoring the effectiveness of these plans.

Learning outcomes

Knowledge

• Understand the conceptual basis of occupational health and safety management

• Understand the legislative framework for occupational health and safety management within organisations.

• Understand the rules for establishing and implementing occupational health and safety management systems.

• Understand the ISO 45001 standard for managing occupational health and safety management systems.

Skills and competences

• Apply various communication, information and negotiation techniques to educate, train and advise workers on all aspects of risk prevention.

• To analyse, assess and control risks associated with machinery, work equipment, facilities, tools, workplaces, handling, storage and transport, electricity, fire, etc.

Course content

Technological advances and fierce market competition have triggered profound changes in working conditions, processes and organisation, meaning that existing legislation on occupational health and safety alone is unable to keep pace with these developments. All of this has led to the need to establish dynamic management strategies so that organisations can tackle the ongoing challenges of health and safety at work. Protecting the health and safety of workers has become an added value for any organisation.

Within this framework, Occupational Health and Safety Management Systems have been developed for companies to implement.

This module introduces the basic concepts required to understand what a management system is, such as: prevention policy, prevention plan, standard, audit, certification, current OSH legislation, etc.

The course is divided into 5 units, which are:

Unit 1 – Work and Health

Unit 2: Work-related injuries

Unit 3: Basic legislative framework for Occupational Health and Safety

Unit 4: Organisations involved in occupational health and safety

Unit 5: Occupational Risk Prevention Management Systems

Training activities

1. Theoretical lessons.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1.- Final knowledge tests 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests in each teaching unit of the course (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (1 post) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Core:

1. BESTRATÉN BELLOVI, Manuel; GUARDINO SOLÁ, Xavier; IRANZO GARCÍA, Yolanda et al.

Health and Safety at Work

National Institute for Occupational Safety and Health. 2011.

ISBN: 978-84-7425-7

2.- Jiménez García, Juan

Knowledge of harmonisation and the fundamentals of improving working conditions

UNIVERSITY OF LAS PALMAS. 2008.

ISBN: 978-84-96971-

3. Romero, J. C. R.

Methods for assessing occupational risks

Ediciones Díaz de Santos. 2011.

ISBN: 9788479786335

Objectives

The aim of the module is to cover all the aspects that any quality management system based on the ISO 9001 standard should encompass, as well as its application within any organisation.

Learning outcomes

Knowledge

• To understand the ISO 9001 standard for managing quality management systems.

Skills and competences

• Students’ ability to present ideas, processes, procedures or improvement reports relating to processes and management in public; to convey emotions; and to advise individuals and organisations in the field of quality management and improvement, the environment, and health and safety at work.

Course description

This module addresses current national regulations governing compliance with legal requirements, as well as industry-specific and voluntary regulations – those to which the organisation subscribes in order to meet the demands of the market, customers or society – such as the ISO 9001 standard.

It describes, amongst other things, the infrastructure for industrial quality and safety, as set out in Law 21/1992 of 16 July on Industry and Royal Decree 2200/1995 of 28 December, which approves the Regulations on the Infrastructure for Quality and Industrial Safety, as well as the bodies that make up this infrastructure, such as standardisation bodies, accreditation bodies and conformity assessment bodies; their functions, their responsibilities and the means by which they are monitored by the Administration, as well as the relationships they have with one another and with businesses.

The ISO 9001 standard is thus taken as a reference, as it is the quality management system standard most widely adopted by organisations worldwide.

This management system is based on eight principles covering various disciplines related to business management, such as marketing, production organisation, human resources management, financial management and management control. It also provides a comprehensive description and analysis of the requirements set out in the ISO 9001 standard, enabling students to acquire the knowledge, skills and attitudes necessary to successfully implement this management system in various organisations, whilst fostering the development of the ability to interpret and apply the specifications, rules and guidelines set out by the ISO 9001 standard across the various types of organisations that may be encountered. First aid and emergency response.

This module addresses the current national regulations governing compliance with legal requirements, industry regulations and voluntary standards—those to which the organisation subscribes in order to meet the demands of the market, customers or society, such as the ISO 9001 standard.

This module is divided into five teaching units. These units are as follows:

Unit 1: Quality management systems.

Unit 2: ISO 9000:2015. Quality management systems. Fundamentals and terminology.

LU3: Introduction to ISO 9001.

LU4: ISO 9001:2005. Part I.

Unit 5: ISO 9001:2015. Part II.

Training activities

1. Theoretical classes.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Core:

1. Natalia Calso Morales and José Manuel Pardo Álvarez

Practical Guide to the Integration of ISO 9001, ISO 14001 and ISO 45001 Management Systems

AENOR CONOCIMIENTO, S.L.U. 2018.

ISBN: 978-84-8143-9

Supplementary:

2.- Carlos H Hernández

Understanding the ISO 9001:2015 Standard: Management Systems

CreateSpace Independent Publishing Platform; 1st edition. 2018.

ISBN: 1983552348

3.- Ivan Torres

How to Implement ISO 9001:2015 Step by Step: Understanding Each Requirement. Procedures and Records to Meet the Requirements. Scorecard to Keep the Standard Up to Date

Self-published. 2017.

ISBN: 1521136602

4. José Antonio Gómez Martínez

Guide to the implementation of UNE-EN ISO 9001:2015

AENOR CONOCIMIENTO, S.L.U. 2015.

ISBN: 978-84-8143-9

Objectives

The aim of the ISO 45001 Occupational Health and Safety Management System (OHSMS) course is to ensure that students acquire knowledge of this occupational health and safety management model, and also to provide examples of how to meet the requirements of this management system, thereby enabling them to understand how to implement it within an organisation.

Skills

• To analyse and interpret the legal requirements applicable to organisations (particularly in the areas of the environment and occupational health and safety), and establish procedures for adopting preventive measures, identifying environmental aspects and workplace hazards, and making updates and improvements within the framework of the environment and occupational health and safety.

• Master safety techniques, as well as the assessment and control of risks arising from safety conditions, the working environment, the organisation and workload.

• Identify, analyse and define risks within a company in order to eliminate or minimise them judiciously and effectively through preventive measures appropriate to the types of risks detected in the workplace, relating to facilities, work equipment, fire and explosion risks, working environment conditions, workload and work organisation.

• Develop techniques for balancing work demands with workers’ capabilities to achieve the best possible fit between the worker and their role.

• Promote a corporate culture focused on identifying and understanding customers’ needs, meeting their requirements and striving to exceed their expectations.

• Carry out risk assessments relating to organisation, workload, fatigue, discomfort or other relevant ergonomic or psychosocial factors.

• Identify psychosocial problems such as burnout, stress, workplace harassment, etc.; and develop action plans to prevent them, whilst monitoring the effectiveness of these plans.

Learning outcomes

Knowledge

• Understand the conceptual basis of occupational health and safety management

• Understand the legislative framework for occupational health and safety management within organisations.

• Understand the rules for establishing and implementing occupational health and safety management systems.

• Understand the ISO 45001 standard for managing occupational health and safety management systems.

Skills and competences

• Apply various communication, information and negotiation techniques to educate, train and advise workers on all aspects of risk prevention.

• To analyse, assess and control risks associated with machinery, work equipment, facilities, tools, workplaces, handling, storage and transport, electricity, fire, etc.

Course content

Technological advances and fierce market competition have triggered profound changes in working conditions, processes and organisation, meaning that existing legislation on occupational health and safety alone is unable to keep pace with these developments. All of this has led to the need to establish dynamic management strategies so that organisations can tackle the ongoing challenges of health and safety at work.

As a result, protecting workers’ health and safety has become an added value for organisations, based on the benefits that a healthy workforce brings to the company. Within this framework, the international standard ISO 45001 has been developed as a voluntary standard to be followed in pursuit of excellence in occupational health and safety, exceeding the minimum requirements of current legislation and enabling organisations to achieve higher performance in occupational health and safety management. ISO 45001 is the first international standard developed by ISO relating to occupational health and safety management.

The methodology for continuous improvement on which this standard is based is characterised by the four stages of the Deming cycle: plan, do, check and act, with the aim of achieving robust occupational health and safety performance by controlling the risks specific to each organisation and involving the commitment of all levels and functions, particularly that of top management.

The topics to be covered are:

Module 1: OHSMS Models, Structure of ISO Standards and Introduction to ISO 45001

Unit 2. Requirements of clauses 4 and 5 of ISO 45001: 4. Context of the organisation and 5. Leadership and worker participation

Unit 3. Requirements of Clause 6 of ISO 45001: Planning

Module 4. Requirements of Clause 7 of ISO 45001: Support

Module 5. Requirements of clauses 8 and 9 of ISO 45001: 8. Operation and 9. Performance evaluation

Training activities

1. Theoretical lessons.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. Campos Sánchez, Federico López Aranda, Miguel Ángel Martínez Castellanos, Mario Ossorio Martín, Juan Ramón Pérez García, Juan Francisco Rodríguez Díaz, María Dolores Tato Vila, María Dolores

Guide to the implementation of the ISO 45001 standard “Occupational health and safety management systems”

FREMAP, Social Security Partner Mutual Insurance Organisation No. 61. 2018.

ISBN: 1521136602

2. Icontec Internacional

ISO 45001:2018 Occupational health and safety management systems.

ICONTEC. 2020.

ISBN: 9789588585871

3. Various authors

GUIDE TO THE IMPLEMENTATION OF ISO 45001:2018

Aenor. 2018.

ISBN: 9788481439625

Objectives

This module covers all aspects of the concept of environmental sustainability, with a view to its application within organisations of all kinds (businesses, public administrations, universities, etc.), taking into account the added value this can bring both to the organisation itself and to society as a whole.

It then describes the strategic and regulatory framework that will shape environmental sustainability throughout the 21st century, at least during its first half, with the main environmental challenges and strategies being climate change, the Sustainable Development Goals (SDGs) and the circular economy.

More specifically, the module analyses the main developments in environmental planning and regulation in Spain, in relation to these 21st-century environmental strategies, some of which are currently under review.

This module focuses on specific aspects and parameters that organisations must take into account to ensure compliance and demonstrate this within their sustainability strategies, capitalising on the added value this can bring to any company in a world where sustainability criteria are becoming increasingly important and universal.

Organisations’ consideration of environmental sustainability has become a necessity, as it is one of the key factors in the organisation’s long-term survival.

Skills

• Analyse and interpret the legal requirements applicable to companies (particularly in the areas of the environment and occupational health and safety), and establish procedures for implementing preventive measures, identifying environmental aspects and workplace hazards, and carrying out updates and improvements within the framework of environmental protection and occupational health and safety.

Learning Outcomes

Knowledge

• Understand the conceptual basis of environmental management.

• Understand the legislative framework governing environmental management and businesses.

• Understand the rules for establishing and implementing environmental management systems.

• Understand the ISO 14001 standard for managing environmental management systems.

• Understand the tools for the effective management of environmental management system audits.

• To understand the tools for the effective management of environmental management system audits.

Course description

Environmental management can be understood as the set of activities carried out within an organisation with the aim of controlling its operations in relation to the environment. These activities must begin with ensuring compliance with legal requirements, which are extensive in the environmental field.

Environmental protection is a constant feature of current European and international policy. Its particular focus on creating a framework for environmental protection that ensures a healthy environment has made it a driving force behind Member States’ establishment of legal requirements that companies must take into account in order to manage their environmental aspects appropriately.

Knowledge of environmental legislation is now an essential component of the skills required of professionals involved in the implementation and maintenance of environmental management systems, consultancy and inspection. The module reviews the main legal instruments and their scope of application within organisations, analyses and interprets the requirements, and outlines the administrative procedures relating to the environment, including the legal framework concerning the responsibility of companies and industrial facilities to prevent, avoid and remedy environmental damage.

Furthermore, the current understanding of environmental management is inextricably linked to the implementation of an Environmental Management System, which enables the organisation to achieve the level of environmental performance it has set for itself and to respond to the increasingly demanding social pressure to conserve the environment.

The theoretical content of the module is divided into the following six units:

Teaching Unit 1. General concepts of sustainability.

Teaching Unit 2. Strategic framework for environmental sustainability.

Teaching Unit 3. Environmental legislation in Spain.

Teaching Unit 4. Environmental sustainability in organisations.

Teaching Unit 5. Case studies in environmental management.

Teaching Unit 6. ESG criteria.

Training activities

1. Theoretical classes.

2. Interactive classes.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The format of the assessment tests may include multiple-choice questions, short-answer questions, essay questions, problem-solving tasks, case studies, laboratory tests or workshops, or the design of prototypes, products or models, to be completed in writing or orally. Where applicable, the course coordinator will provide details of the assessment format to be used prior to the assessments taking place.

The overall mark distribution for the module will be as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests (6) in each teaching unit of the module (15%).

2. Feedback exercises (3) for the course (15%).

3. Discussion forum (1 post) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10.00 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. MARIA ANTONIA CALVO HORNERO

ENVIRONMENTAL STRATEGY AND SUSTAINABLE DEVELOPMENT

Ramón Areces University Press. 2022.

ISBN: 9788499614229

2. Various authors

ENVIRONMENTAL MANAGEMENT IN BUSINESS

Jaume I University Press. 2013.

ISBN: 9788480218672

3. Various authors

Environmental Management in Business. 2nd Edition

University Press. 2023.

ISBN: 9789587924718

4. Various authors

Implementation of an environmental management system

Eduforma. 2013.

ISBN: 9788467695656

Objectives

The course ‘Environmental Management Systems: ISO 14001’ aims to provide students with the necessary foundations for establishing an environmental management system within an organisation based on the ISO 14001 standard.

Competencies

• To analyse and interpret the legal requirements applicable to businesses (particularly in the areas of the environment and occupational health and safety), and to establish procedures for adopting preventive measures, identifying environmental aspects and workplace hazards, and implementing updates and improvements within the framework of environmental protection and occupational health and safety.

Learning outcomes

Knowledge

• Understand the conceptual basis of environmental management.

• Understand the legislative framework governing environmental management and businesses.

• Understand the rules for establishing and implementing environmental management systems.

• Understand the ISO 14001 standard for managing environmental management systems.

• Understand the tools for the effective management of environmental management system audits.

• To understand the tools for the effective management of environmental management system audits.

Course description

Environmental management can be understood as the set of activities carried out within an organisation with the aim of controlling its operations in relation to the environment. These activities must begin with ensuring compliance with legal requirements, which are extensive in the environmental field.

Environmental protection is a constant feature of current European and international policy. Its particular focus on creating a framework for environmental protection that ensures a healthy environment has made it a driving force behind member states’ establishment of legal requirements that companies must take into account in order to manage their environmental aspects appropriately.

Knowledge of environmental legislation is now an essential component of the skills required of professionals involved in the implementation and maintenance of environmental management systems, consultancy and inspection. The module reviews the main legal instruments and their scope of application within organisations, analyses and interprets the requirements, and outlines the administrative procedures relating to the environment, including the legal framework concerning the responsibility of companies and industrial facilities to prevent, avoid and remedy environmental damage.

Furthermore, the current understanding of environmental management is inextricably linked to the implementation of an Environmental Management System, which enables the organisation to achieve the level of environmental performance it has set for itself and to respond to the increasingly demanding social pressure to conserve the environment.

The course content is therefore structured as follows:

Unit 1. Environmental management

Unit 2. Organisational Context and Leadership

Unit 3. Planning

Unit 4. Support and Operations

Unit 5. Performance Evaluation and Improvement

Unit 6. About Environmental Management

Training activities

1. Theoretical classes.

2. Interactive classes.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. ANTONIO ENRIQUEZ PALOMINO

ISO 14001: 2015 IMPLEMENTATION OF ENVIRONMENTAL MANAGEMENT SYSTEMS

CONFEMETAL FOUNDATION. 2018.

ISBN: 9788416671960

2.- HEWITTS ROBERTS, GARY ROBINSON

ISO 14001 EMS: A Manual on Environmental Management Systems

Paraninfo. 1999.

ISBN: 9788428325349

3.- José Luis Valdés Fernández, María Cristina Alonso García, Natalia Calso Morales and Marisa Novo Soto

Guide to the Implementation of UNE-EN ISO 14001:2015

AENOR (Spanish Association for Standardisation and Certification), 2016. 2016.

ISBN: 978-84-8143-9

Objectives

The UNE-EN-ISO 19011:2018 standard provides guidance on the auditing of management systems, which is applicable to all organisations that need to plan and carry out internal or external audits of management systems, or manage an audit programme. The aim is therefore for students to understand how an audit based on ISO 19011 is conducted, with a thorough understanding of the requirements set out in the standard. Furthermore, students should be able to both conduct and undergo audits of integrated management systems in accordance with ISO 19011.

Competencies

• To develop effective communication, teamwork, analytical thinking, creativity and ethical leadership from a cross-cutting perspective, clearly inspired by democratic principles and values, as well as the Sustainable Development Goals, in order to conduct oneself with integrity in the professional sphere.

• Students’ ability to make value judgements based on criteria, external standards or personal reflections in the fields of management and quality improvement, the environment, and occupational health and safety.

Learning outcomes

Knowledge

• To be familiar with the tools for the effective management of quality management system audits

• Understand the tools for the effective management of environmental management system audits

• Understand the tools for the effective management of environmental management system audits

Skills and competences

• Students’ ability to present ideas, processes, procedures or improvement reports relating to processes and management in public, to convey emotions, or to advise individuals and organisations in the field of quality management and improvement, the environment, and health and safety at work.

• Apply various communication, information and negotiation techniques to educate, train and advise workers on all aspects of risk prevention.

Description of the content

Organisations of all kinds are increasingly keen to achieve and demonstrate strong performance in social responsibility, in line with their policies and objectives. They do so against a backdrop of increasingly stringent legislation, the development of economic policies and other measures to promote best practice, and growing concern expressed by stakeholders in this area.

Audits constitute the final stage of the management systems cycle, forming the necessary feedback loop that enables organisations to develop their capabilities, as they allow the strengths and weaknesses of current management systems to be identified.

An audit provides an assessment of the validity and effectiveness of the management planning and control systems in use. It also provides information on the extent to which plans, procedures and instructions have been implemented, as well as the effectiveness achieved in meeting objectives and carrying out actions. Consequently, it enables the organisation to review and evaluate the performance and effectiveness of its management systems.

In this regard, standardised management systems emphasise the importance of audits as a management tool, as well as the monitoring and verification of the effective implementation of the organisation’s social responsibility policy. In this way, we will obtain a conformity assessment, such as certification of a management system.

The module is divided into the following units:

Unit 1. Introduction to management system audits

Unit 2. Managing an audit programme

Unit 3. Conducting an audit

Unit 4. Competence and assessment of auditors

Training activities

1. Theoretical classes.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. JORDI NINOT

AUDIT OF INTEGRATED MANAGEMENT SYSTEMS

CONFEMETAL FOUNDATION (FC EDITORIAL). 2019.

ISBN: 9788417701062

2.- José Luis Navarro Bordonaba

Management Systems Audit: A Step-by-Step Guide

Self-published. 2022.

ISBN: 9798644234615

3. Paloma López Lemos

Auditing Quality Management Systems

Fc Editorial. 2015.

ISBN: 9788415781561

Objectives

AENOR published the UNE 66177:2005 standard, which provides guidance on the integration of different management systems. The UNE 66177 standard itself sets out different levels of integration based on factors such as the maturity of the systems and the scope of the various management systems.

This module aims to teach participants how to carry out an initial assessment of the maturity of the systems and the scope of an organisation’s various management systems from the perspective of their integration.

Following the assessment, we will learn how to draw up a plan for the integration of management systems and their subsequent implementation.

Learning Outcomes

• To develop effective communication, teamwork, analytical thinking, creativity and ethical leadership from a cross-disciplinary perspective, clearly inspired by democratic principles and values, as well as the Sustainable Development Goals, in order to conduct oneself with integrity in the professional sphere.

• Integrate knowledge of the various standards in order to form judgements based on specific information, including reflections on social and ethical responsibilities.

• Students’ ability to make value judgements based on criteria, external standards or personal reflections in the fields of quality management and improvement, the environment, and health and safety at work.

• To identify, analyse and define risks within a company in order to eliminate or minimise them judiciously and effectively through preventive measures appropriate to the types of risks detected in the workplace, relating to facilities, work equipment, fire and explosion risks, working environment conditions, workload and work organisation.

• To promote a corporate culture focused on identifying and understanding customers’ needs, meeting their requirements and striving to exceed their expectations.

• Students’ ability to base their approaches on a code of professional ethics that incorporates respect for quality, the environment and workers’ health and safety.

• Students’ ability to assess the social impact of their decisions and to commit to defending and promoting quality, the environment and workers’ health and safety.

Learning outcomes

Knowledge

• To understand the rules for establishing and implementing environmental management systems.

• Understand the rules for establishing and implementing occupational health and safety management systems.

• Understand the tools that facilitate the integration of these systems within a business context.

• Understand the UNE 66177 standard as a framework for the integration of these systems.

Course description

The implementation of management systems based on international standards is now a widespread practice amongst organisations, in an effort to ensure the satisfaction of the various stakeholders with whom they interact. In this context, the success achieved by the ISO 9000 (Quality Management), ISO 14000 (Environmental Management) and ISO 45001 (Occupational Health and Safety Management) families of standards has been particularly significant.

A detailed analysis of these standards reveals that they are based on the same management principles (continuous improvement, process-based management, strong management commitment, etc.) and share similar frameworks and requirements (staff training, internal audits, setting of objectives, etc.), which immediately raises the question: why maintain separate management systems, thereby creating the resulting duplication of resources? It is at this point that the need to integrate management systems arises.

However, this need has not been accompanied by the publication of an international standard setting out the requirements that any integrated management system (IMS) should meet and which would therefore serve as a model for implementing an IMS. This means that when an organisation decides to undertake a project to integrate its management systems, it must devise an ad hoc design and apply its own methodological principles. In short: there are as many roadmaps used in the integration process as there are organisations deciding to integrate their systems.

In the past, AENRO published the UNE 66177:2005 standard, which enables and provides guidelines on the integration of different management systems. The UNE 66177 standard itself establishes different levels of integration based on factors such as the maturity of the systems and the scope… of the various management systems.

The module is delivered across the following units:

Unit 1. Initial assessment for systems integration

Unit 2. Development of the Integration Plan. Part I

Unit 3. Development of the Integration Plan. Part II

Unit 4. Implementation of the Integration Plan. Review and improvement of the Integrated Management System

Course activities

1. Theoretical classes.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1.- AENOR

UNE 66177:2005 Management systems. Guidance on the integration of management systems

AENOR. 2005.

ISBN: 978848143X210

2.- Jenaro Romero Pastor

Integrated management system: Quality, occupational health and safety, and environment

AENOR, 2005. 2005.

ISBN: 9788498213119

3. Jesús Abad Puente; Agustín Sánchez-Toledo Ledesma

KEY ASPECTS OF THE INTEGRATION OF MANAGEMENT SYSTEMS

AENOR (Publications). 2012.

ISBN: 9788481437690

Objectives

This module introduces the basic concepts required to understand what a Management System and an Integrated Management System are, as well as the principles and benefits of such systems.

Skills

• To develop effective communication, teamwork, analytical thinking, creativity and ethical leadership from a cross-disciplinary perspective, clearly inspired by democratic principles and values, as well as the Sustainable Development Goals, in order to conduct oneself with integrity in a professional context.

• To integrate knowledge of the various standards in order to form judgements based on specific information, including reflections on social and ethical responsibilities.

• Students’ ability to make value judgements based on criteria, external standards or personal reflections in the fields of quality management and improvement, the environment, and health and safety at work.

• To identify, analyse and define risks within a company in order to eliminate or minimise them judiciously and effectively through preventive measures appropriate to the types of risks detected in the workplace, relating to facilities, work equipment, fire and explosion risks, working environment conditions, workload and work organisation.

• To promote a corporate culture focused on identifying and understanding customers’ needs, meeting their requirements and striving to exceed their expectations.

• Students’ ability to base their approaches on a code of professional ethics that incorporates respect for quality, the environment and workers’ health and safety.

• Students’ ability to assess the social impact of their decisions and to commit to defending and promoting quality, the environment and workers’ health and safety.

Learning outcomes

Knowledge

• To understand the rules for establishing and implementing environmental management systems.

• Understand the rules for establishing and implementing occupational health and safety management systems.

• Understand the tools that facilitate the integration of these systems within a business context.

• Understand the UNE 66177 standard as a framework for the integration of these systems.

Course description

The implementation of management systems based on international standards is now a widespread practice amongst organisations, in an effort to ensure the satisfaction of the various stakeholders with whom they interact. In this context, the success achieved by the ISO 9000 (Quality Management), ISO 14000 (Environmental Management) and ISO 45001 (Occupational Health and Safety Management) families of standards has been particularly significant.

A detailed analysis of these standards reveals that they are based on the same management principles (continuous improvement, process-based management, strong management commitment, etc.) and share similar frameworks and requirements (staff training, internal audits, setting of objectives, etc.), which immediately raises the question: why maintain separate management systems, thereby creating the resulting duplication of resources? It is at this point that the need to integrate management systems arises.

However, this need has not been accompanied by the publication of an international standard setting out the requirements that any integrated management system (IMS) should meet and which would therefore serve as a model for implementing an IMS. This means that when an organisation decides to undertake a project to integrate its management systems, it must devise an ad hoc design and apply its own methodological principles. In short: there are as many roadmaps used in the integration process as there are organisations deciding to integrate their systems.

AENOR previously published the UNE 66177:2005 standard, which enables and provides guidelines on the integration of different management systems. The UNE 66177 standard itself establishes different levels of integration based on factors such as the maturity of the systems and the scope of the various management systems.

The module is delivered across the following units:

Unit 1 – Introduction to the Integration of Management Systems

Unit 2: Management System Integration Processes

Unit 3: Types of Integrated Management Systems

Training activities

1. Lectures.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. Abad Puente, Jesús Sánchez-Toledo Ledesma, Agustín

Key Aspects of the Integration of Management Systems Abad Puente, Jesús Sánchez-Toledo Ledesma, Agustín

AENOR Ediciones (Spanish Association for Standardisation). 2012.

ISBN: 9788481437690

2. César Gómez Palacios

Systems Integration

Sintesis. 2024.

ISBN: 9788413573649

3. José Manuel Pardo Álvarez; Natalia Calso Morales

A Practical Guide to the Integration of ISO 9001, ISO 14001 and ISO 45001 Management Systems

AENOR. 2018.

ISBN: 9788481439694

Objectives

In this module, students will learn why audits constitute the final stage of the management systems cycle, acting as the necessary feedback loop that enables organisations to develop their capabilities by identifying the strengths and weaknesses of current management systems.

Students will learn how an audit provides an assessment of the validity and effectiveness of the management planning and control systems in use. It also provides information on the extent to which plans, procedures and instructions have been implemented, as well as the effectiveness achieved in meeting objectives and carrying out actions. Consequently, we will see how it enables the organisation to review and evaluate the performance and effectiveness of its management systems.

Guidance will be provided on how to carry out audits as a management tool, as well as on monitoring and verifying the effective implementation of the organisation’s policy. This will result in a conformity assessment, such as certification of a management system.

Competencies

• To develop effective communication, teamwork, analytical thinking, creativity and ethical leadership from a cross-cutting perspective, clearly inspired by democratic principles and values, as well as the Sustainable Development Goals, in order to operate with integrity in the professional sphere.

• Students’ ability to make value judgements based on criteria, external standards or personal reflections in the fields of management and quality improvement, the environment, and health and safety at work.

Learning outcomes

Knowledge

• To be familiar with the tools for the effective management of quality management system audits

• Understand the tools for the effective management of environmental management system audits

• Understand the tools for the effective management of environmental management system audits

Skills and competences

• Students’ ability to present ideas, processes, procedures or improvement reports relating to processes and management in public, to convey emotions, or to advise individuals and organisations in the field of quality management and improvement, the environment, and health and safety at work.

• Apply various communication, information and negotiation techniques to educate, train and advise workers on all aspects of risk prevention.

Description of the content

Organisations of all kinds are increasingly keen to achieve and demonstrate strong performance in social responsibility, in line with their policies and objectives. They do so against a backdrop of increasingly stringent legislation, the development of economic policies and other measures to promote best practice, and growing concern expressed by stakeholders on this issue.

Audits constitute the final stage of the management systems cycle, forming the necessary feedback loop that enables organisations to develop their capabilities, as they allow the strengths and weaknesses of current management systems to be identified.

An audit provides an assessment of the validity and effectiveness of the management planning and control systems in use. It also provides information on the extent to which plans, procedures and instructions have been implemented, as well as the effectiveness achieved in meeting objectives and carrying out actions. Consequently, it enables the organisation to review and evaluate the performance and effectiveness of its management systems.

In this regard, standardised management systems emphasise the importance of audits as a management tool, as well as the monitoring and verification of the effective implementation of the organisation’s social responsibility policy. In this way, we will obtain a conformity assessment, such as certification of a management system.

The module is divided into the following units:

Unit 1. Background. Audit team

Unit 2. Types of audit. Planning and conducting the audit

Unit 3. Records, reporting and follow-up on audit findings

Training activities

1. Lectures.

2. Interactive sessions.

3. Forums.

4. Individual assignments.

5. Self-study, independent work on case studies, challenges, projects or problems.

6. Online tutoring.

7. Knowledge tests.

Assessment system and criteria

The overall mark for the module will be allocated as follows:

SE1. Final knowledge assessments: 60%

SE2. Assessment of practical activities: 40%

The weightings for each type of activity will be as follows:

1. Self-assessment tests for each teaching unit of the module (15%).

2. Feedback exercises for the course (15%).

3. Discussion forum (2 posts) (10%).

4. Final exam: Theoretical and practical test (a minimum mark of 5.00 out of 10 is required for the result to be valid) (60%).

Timetable

Click on this link to view the detailed timetable in Excel

Bibliography

Supplementary:

1. Juan Carlos Bajo

Audit of Management Systems. Compliance.

Aranzadi. 2017.

ISBN: 978-849152096

2. Marcelo Carrillo Olivier

The Art of Auditing Management Systems: The Essence of the Auditor

‎ Self-published. 2024.

ISBN: 979-832761045

3. José Sevilla Tendero

Auditing Integrated Management Systems

Confemetal Foundation. 2019.

ISBN: 9788417701062

Objectives

To provide students with work experience by complementing theoretical learning with the necessary practical training, which will help them integrate more successfully into the business world, ensuring they acquire the appropriate skills.

Skills

• To develop techniques for matching job demands with employees’ capabilities in order to achieve the best possible fit between the employee and the role.

• To promote a corporate culture focused on identifying and understanding customers’ needs, meeting their requirements and striving to exceed their expectations.

• Carry out risk assessments relating to the organisation, workload, fatigue, discomfort or other relevant ergonomic or psychosocial factors.

• Identify psychosocial problems such as burnout, stress, workplace harassment, etc.; and develop action plans to prevent them, whilst monitoring the effectiveness of these plans.

• Students’ ability to base their approaches on a code of professional ethics that incorporates respect for quality, the environment and workers’ health and safety.

• Students’ ability to assess the social impact of their decisions and to commit to defending and promoting quality, the environment and workers’ health and safety.

• Students’ ability to maintain an attitude that enables them to study independently and to promote continuous professional development in their future careers.

• To apply the knowledge, skills and competences acquired in the field of integrated management systems within a real-world workplace environment. 

Learning outcomes

Knowledge

• To understand the rules for establishing and implementing occupational health and safety management systems.

• Understand the tools that facilitate the integration of such systems within a business context

Course Content

The content of the external work placements to be undertaken by the student will be based on supervised work experience at a placement centre that is already linked to the University through an agreement which expressly sets out the external work placement activities to be carried out at that centre.

As regards the activities to be carried out, which are always linked to the field of Integrated Management Systems, these may include:

• Identifying, analysing and defining risks within a company in order to eliminate or minimise them judiciously and effectively;

• Analysing, assessing and controlling risks associated with machinery, work equipment, facilities, tools, workplaces, handling, storage and transport, electricity, fire, etc.;

• Establishing and implementing occupational health and safety management systems. Managing occupational health and safety;

• Use the tools required for the effective management of environmental management system audits;

• Establish and implement environmental management systems;

• Develop techniques to align work demands with workers’ capabilities in order to achieve the best possible match between worker and job;

• Use the tools required for the effective management of quality management system audits.

External academic placements are face-to-face. They may only be undertaken remotely if the host organisation offers some form of remote working, whilst ensuring the acquisition of the intended competences and learning outcomes.

Training activities

1. Interactive classes

2. Independent study, working autonomously on case studies, challenges, projects or problems

3. Online tutoring

4. External academic placement

Assessment system and criteria

Students must undertake a placement in a company comprising a minimum of 225 hours and a maximum of 270 hours of on-site work.

The following will be taken into account for the assessment of the External Academic Placement module:

• Assessment of the External Academic Placement Report: students must submit a report on their placement at the company. This will account for 20% of the final mark for the module.

• Report by the external academic placement tutor: an assessment report on the student’s placement at the company, prepared by the professional tutor. This will account for 50% of the final mark for the module.

• Academic tutor’s report: an assessment by the academic tutor based on the above aspects. This accounts for 30% of the final mark.

Timetable

Click on this link to view the detailed timetable in Excel

Objectives

The Master’s Thesis must demonstrate that the student has acquired the general and specific competences of the degree programme by producing a comprehensive, professionally-oriented Management Systems project that synthesises the competences acquired during the course.

Prerequisites

Students enrolled on this module may not submit or defend their Master’s Thesis unless they have successfully completed the 53 ECTS credits corresponding to the remaining compulsory modules required to obtain the degree.

Competencies

• To develop effective communication, teamwork, analytical thinking, creativity and ethical leadership from a cross-disciplinary perspective, clearly inspired by democratic principles and values, as well as the Sustainable Development Goals, in order to operate with integrity in the professional sphere.

• Integrate knowledge of different regulations in order to form judgements based on specific information, including reflections on social and ethical responsibilities.

• Students’ ability to maintain an attitude that enables them to study independently and to promote continuous professional development in their future careers.

• To produce, present and defend an original individual piece of work in the field of integrated management systems, summarising the skills acquired during the degree programme.

Learning outcomes

Knowledge

• Understanding the rules for establishing and implementing occupational health and safety management systems.

Skills and competences

• Students’ ability to present ideas, processes, procedures or improvement reports relating to processes and management in public; to convey emotions; and to advise individuals and organisations in the field of management and improvement of quality, the environment, and occupational health and safety.

Course content

DESCRIPTION OF OBJECTIVES

An independent and original piece of work on a topic related to the course, following a predetermined methodology.

The Master’s Thesis consists of the submission of a written report which may take one of the following forms:

1. Analytical and monographic study: An analytical study on a topic of interest within the field of integrated management systems.

2. Comparative analytical study: A study whose main objective is to compare two aspects of interest to the profession.

3. Applied cross-disciplinary project: The development of a project applied to professional practice.

4. Corporate studies and analyses: The development of work on aspects directly related to the subject matter of the Master’s programme or of interest to the practice of professions within this field

Teaching activities

1. Interactive classes.

2. Online tutorials.

3. Preparation of the Master’s Thesis (TFM).

4. Public oral defence of the Master’s Thesis (TFM).

Assessment system and criteria

SE3. Assessment of the Master’s Thesis (60%).

SE4. Defence and presentation of the Master’s Thesis before the assessment panel (40%).

Students may submit and defend their Master’s Thesis once they have passed all the modules in the Master’s programme.

The dates for the Master’s Thesis (TFM) assessment sessions for the 2024/2025 academic year will be as follows:

- December 2024 session. Submission and defence during the week of 9–13 December 2024. The exact dates will be set in advance on the course portal (only for students who still have their Master’s Thesis to complete, as they passed all other modules in the previous academic year).

- March 2025 examination session. Submission and defence during the week of 12–20 March 2025. The exact dates will be announced in advance on the course portal.

-June 2025 examination session. Submission and defence during the week of 30 June to 3 July 2025. The exact dates will be announced in advance on the course portal.

-September 2025 examination session. Submission and defence from 28 August to 3 September 2025. The exact dates will be announced in advance on the course portal.

Timetable

Click on this link to view the detailed timetable in Excel